The solution offers the ability to dispatch in real-time. Dispatch can be automated or handled manually. Only vehicles who are logged in and free can receive a trip. Trips appear on the PDA and are saved on the PDA for 24 hours.
The dispatch can be set to use a queue-based First In First Out (FIFO) model or a Nearest Available Car model.
Drivers can update their status from PDA in real-time. The status can be set to FREE, BUSY or AWAY. FREE indicates the driver is logged in and available to take a trip. BUSY indicates in- trip status and AWAY indicates a non-trip BUSY status (example: in car wash, servicing, etc)
As a Taxi Company, your Dispatcher or Administrator can track all the logged in vehicles in real-time on Real-time Maps by logging into the web application by using a computer with web access. No phoning vehicles, no room for arguments and dispatch efficiency is greatly enhanced.
Customer Information Management
Once entered, customer information including multiple addresses, telephone number, etc can be saved on system. This helps avoid re-entering information for repeat customers. Also, key Points of Interest (POI) can be saved on system and used to dispatch vehicles.
Dispatchers can enter in new trips phoned in by customers. Trips can be viewed, edited, saved, resent or deleted. You can even view who entered in the order based on the order takers initials or who changed it. Trips can be booked for up to a year in the future. All trips are automatically assigned a Trip ID by the system.
Account customers who enjoy special rates or provide an account number while booking are also supported by the dispatch application. Invoicing is also supported.
The solution uses Real-time Maps available on most Android phones to provide navigation support. Voice and Turn by Turn Navigation is also supported.
Drivers can enter in event information such as toll route taken, wait times, baggage charges, etc using their PDA and this information is sent to the server application and stored in database.
Dispatchers can send a message simultaneously to all vehicles. This is useful for communicating road closures, weather alerts, etc.
Pre-Assignment of Trips
Trips can be pre-assigned by dispatchers to specific vehicles if needed for a future date and time. This is extremely useful while dealing with special needs customers, etc.
Customers often request that multiple trips be booked for the same destination for a number of weeks. This is quite common in the case of pre-scheduled medical treatment visits, etc. The Logistrics Taxi solution supports recurring trip set up and dispatch
Book Trip from PDA
Drivers can book a trip from their PDA for a future date or indicate a on-street pick up using the application. At the end of trip, the driver can choose to input fare information relating to the trip.
Tracing the actual routing of an old trip is critical to resolving a customer complaint or even for management or legal purposes. The Logistrics Taxi solution supports trip tracing which ensures better customer service.
Permissions based Access Controls
The application supports multiple User types and Permissions including Administrator, Manager, Dispatcher, Customer Service and Drivers. Each of these comes with defined access and permissions on the web application or on the PDA. Drivers can also be disabled on system by Manager or administrator either temporarily or permanently.
Fare Totals by Shift
The application allows drivers to obtain fare totals and trip details from the time they logged in to the time they log off.
Several major languages are supported on PDA and more are being added every day so wherever you operate your Taxi, you can use this solution.
Our application provides you the ability to interface with a local payment processor. We have also preintegrated our solution with Paypal Merchant Services to accept credit card payments. Registration with Paypal is required to use this functionality and registration is subject to approval by Paypal.